Shipping Information

All items are shipped out within 1-2 business days.

All packages are sent from Mulgrave in Melbourne using Australia Post. Every order is provided with a tracking number that can be tracked via https://auspost.com.au/mypost/track/

Returns & refunds

At Mr. Baloo, we understand that every cat is unique. If your cat doesn't embrace our Stainless Steel Litter Box, rest assured you can request a refund within 14 days from delivery. Please send us an email at info@mrbaloo.com.au to initiate the returns process. The product should be sent back in undamaged condition.

Moreover, we're committed to ensuring your cat's happiness and health. If you encounter any issues with the product's quality within 30 days of delivery, please contact us immediately so we can address any concerns.

Additionally, in the event of a faulty product, please contact us within 30 days of delivery to initiate the refund process.

Refunds will be processed no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

Returning Goods:

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Parcel Locker 10197 88353, 271 Police Road, Mulgrave VIC 3170

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@mrbaloo.com.au